Complaint

Order Cancellation

A ski pass is a non-cancellable and non-refundable transport ticket.

Exception: If you wish to cancel your day pass or consecutive stay and receive a full refund without fees, the request must be made at least seven days before the first day of skiing.

Requests made less than 7 days in advance will be considered only upon presentation of a document justifying an urgent reason.

Please remember to include your order number.

* Required field

Identity

Last Name

First Name

Street

Zip Code

City

Country

Phone Number

E-mail

I am a customer of the ski area

Yes

Date of purchase

Place of purchase

Order reference

Number of passes concerned

1st keycard

2nd keycard

3rd keycard

4th keycard

5th keycard

6th keycard

7th keycard

8th keycard

9th keycard

10th keycard

Date of the event

Complaint

Attach a file (proof of purchase, of your problem)

Please note that a proof of purchase might be needed later to process your request

I wish to receive information and promotional offers from Alpe d'Huez ski area.

As a customer of Alpe d'Huez ski area, you may receive newsletters and promotional offers from the ski area. If you do not wish to receive them, please tick this box.

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. Unless you notify your objection through the tickbox above, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Alpe d'Huez ski area. These data are processed by the communication department of Alpe d'Huez ski area and any service provider authorised by the ski area. These data will be stored for 3 years from the end of your relationship with the ski area or your last contact with the ski area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to: sav@sataski.com

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. If you have given your explicit approval by tickig the box above, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Alpe d'Huez ski area. These data are processed by the communication department Alpe d'Huez ski area and any service provider authorised by the ski area. These data will be stored for 3 years from the end of your relationship with the ski area or your last contact with the ski area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to: sav@sataski.com